"The work with Ward Leadership has enabled me to implement a shared leadership model which makes staff and patients partners in their health care. The result is empowered decision-making and heightened trust and respect."

Director of Clinical Services

What is Social and Emotional Intelligence?


In a nutshell, it's what makes you more successful!

Social and Emotional Intelligence is a form of intelligence that drives success in work and in life and in our business and personal relationships. It is the most important factor in developing leadership, workplace effectiveness, happiness and well-being.


It is about being aware of ourselves and others, and using that awareness to manage ourselves (our behavior and responses to stressful or challenging situations), and manage our relationships with others.


Social and emotional intelligence (S+EI or sometimes referred to as EI or EQ) encompasses many skill sets, including:  

  • communication
  • stress management
  • resilience
  • managing conflict productively
  • powerful influencing skills 
  • catalyzing change 
  • teamwork and collaboration 
  • building trust
  • and much more


Unfortunately, we see it most when it’s lacking – think of the boss who explodes when a deadline is missed, the co-worker whom no one trusts, or the salesperson  who launches into his pitch and fails to ask thoughtful questions to determine the prospect's needs.  These people are limited by their lack of S+EI skills.


The good news?  Unlike IQ which remains relatively constant, S+EI (or EQ) can be learned and strengthened throughout our livesIt’s never too late to add these essential skills to your career strategy or to improve your organizational culture and effectiveness by enhancing your team’s S+EI.  


Ward Leadership offers a variety of specialized  assessment, coaching and training services to
increase emotional intelligence. Scroll down for details.


The Business Case for Social and Emotional Intelligence (S+EI)


 “Emotional intelligence is more than twice as predictive of business performance than purely cognitive intelligence.”

Gerald Mount in The Role of Emotional Intelligence in
Developing International Business Capability, 2006


Consider these findings prepared for the Consortium for Research on Emotional Intelligence in Organizations

by Cary Cherniss, Ph.D. of Rutgers University:


  • The U.S. Air Force found that by using emotional intelligence testing to select recruiters, they increased their ability to predict successful recruiters by nearly three-fold. The immediate gain was a saving of $3 million annually (GAO report, 1998).

  • At L’Oreal, sales agents selected on the basis of certain emotional intelligence competencies significantly outsold salespeople selected using the company’s old selection procedure. Salespeople selected on the basis of emotional competence also had 63% less turnover during the first year than those selected in the typical way (Spencer & Spencer, 1993; Spencer, McClelland, & Kelner, 1997).

  • One of the foundations of emotional competence -- accurate self-assessment -- was associated with superior performance among several hundred managers from 12 different organizations (Boyatzis, 1982).

Research shows that high S+EI in an organization greatly affects business outcomes:  

  • Increased productivity and decision-making
  • Increased sales and profits
  • Better customer service
  • Increased employee satisfaction
  • Improved employee engagement
  • Reduced sick days and health care costs
  • Less turnover


“People with positive emotions earn 33% more over their lifetimes.”
Laura Belston, PhD, Institute for Social and Emotional Intelligence

SEIP™ Assessment
The Social + Emotional Intelligence Profile (SEIP)™ is the most comprehensive social and emotional intelligence assessment instrument on the market today. It is based on the leading model of S+EI used by over 75% of Fortune 500 companies.

The SEIP™:

  • measures 26 distinct social and emotional intelligence competencies 
  • lets people instantly see their strengths and potential vulnerabilities when it comes to social and emotional intelligence  
  • is quickly and easily accessed electronically via the web 
  • is available as a self-assessment and also in a 360 version in which an individual’s supervisor, peers, direct reports and others can provide anonymous, confidential feedback to the individual in order to help him/her become more aware of how he/she is perceived by others and his/her impact on others  
  • shows how to recognize each S+EI competency and how to tell when it is lacking
  • includes development tips on how an individual can strengthen and enhance his/her social and emotional intelligence
  • is highly accurate and reliable


Call or e-mail for individual or group pricing.




Social and Emotional Intelligence Coaching 

S+EI coaching can help you or your organization develop and leverage the so-called “soft skills” that lead to improved business outcomes and highly successful career trajectories. 


Did you know?
According to a 2005 study by the Center for Creative Leadership, “The top reasons careers are derailed are related to a lack of social and emotional intelligence(S+EI).” Knowledge and technical skills may get you in the door, but alone they are not enough.


What leadership skills would you like to improve?

  • Giving or receiving feedback
  • Assertiveness
  • Having difficult conversations
  • Resilience - healthy response to adversity 
  • Executive presence
  • Communicating effectively
  • Listening 
  • Coping with stress
  • Flexing with or leading change
  • Managing reactivity- keeping your cool in challenging situations
  • Seizing initiative - overcoming procrastination
  • Political savvy
  • Coaching/developing others
  • Building trust
  • Managing conflict
  • Influencing


Emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn’t make you a star. Emotional intelligence can.”
Warren Bennis, author of On Becoming a Leader


Research has proven that the fastest way to enhance S+EI skills is through coaching.


Make the move to greater success today.
Contact Ward Leadership and go from good to great.



Emotional Intelligence Training


In addition to the coaching program, Ward Leadership also offers a variety of lively, interactive, and highly informative training modules in social and emotional intelligence (S+EI or “EQ” for short).

  The half-day workshop will focus on Social + Emotional Intelligence and provide participants with their very own Social + Emotional Intelligence Profile™ so they can identify their strengths and potential vulnerabilities in S+EI.  It covers an introduction to the topic, a review of the 26 S+EI competencies, a segment on the “so-what question” (or the business and health case for social + emotional intelligence), as well as an overview of the assessment, what it measures and what it means. 

Full day 
If S+EI training is a new initiative in your organization, this workshop that will include all components of the half-day workshop as well as competency modules customized for your team.


For teams/organizations that have already completed the half-day workshop, we will focus wholly on development of specific additional competencies that have been identified as areas for growth (i.e. effective communication, listening skills, stress management, constructive conflict, behavioral self-management).


One hour breakfast or “lunch and learn” workshops
These workshops are appropriate to introduce the concept of social and emotional intelligence as well as to offer training over a period of time in short, manageable bursts.


Develop your people and boost your bottom line with emotional intelligence training.


Call or e-mail today.







Complimentary Consult

Let's Connect

The most comprehensive emotional intelligence assessment on the market today.

Click here to learn more or to purchase.

Copyright © 2019 Ward Leadership. All Rights Reserved.
Websites by SiteSteward, Inc.